Leadership Challenges in Crisis Communications

Crisis and disaster response are laden with communications challenges for leaders: within agencies, across the response enterprise, with political officials, and with the general public. Get it right and everything goes much more smoothly. Rich Serino (Cohort I and current Distinguished Visiting Fellow at the NPLI) recently sat down with Anthony Mangeri, an advisor to DomPrep Journal, to discuss best practices and challenges for leaders in communications in the midst of crisis response. Serino honed his understanding over a distinguished career with Boston EMS followed by five years as deputy administrator at FEMA. Here is the link to their insightful conversation captured in a DomPrep Journal podcast.